Our Client :

Our client is a global logistics and freight forwarding organization that enables its customers to penetrate global markets with high-quality, professional cross-border services, including air freight and ocean freight. They also offer customs brokerage, international relocations, e-commerce, and international parcel delivery.

Business Value Added:

• Our team implemented a business solution, including artificial intelligence, machine learning, and chatbot integration, which increased operational efficiency by 50%, reduced manual input workload by 70%, and data accuracy and uptime by 80%.
• Information searching became easier, reduced the number of processes and cycle time, and increased accuracy and visibility with the dashboard reporting & analytics.

The Challenge:

Lacked a single platform for all its diverse operations. The buyers were expecting faster deliveries with multiple channel management.

• No digital solution existed, there were several manual inputs, and the operational workload became too large to manage efficiently.
• There was a lack of visibility, accountability, compliance, quality checks, and no collaborative platform for reviews and chat.

Our solution:

Our solution - A holistic B2B supply chain and packaging solution platform was implemented for this sizeable Japanese client, cutting across APAC and Japan.

• Connects suppliers and customers using the latest innovative technologies using AI, Machine Learning and a Chatbot.
• Reduce manual input workload, and increase supply chain visibility and operational efficiency, and improve data accuracy.