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Job Title
BMC Helix Technical Specialist

Location:
Bangalore (Hybrid)

Experience:
8+ years

Education:
BE/B. Tech

Mandatory Skills:
BMC Helix ITSM, MYIT, BMC Helix Smart IT, DWPC, DWPA, BMC Helix Innovation Studio, CMDB Development, Integration & Automation

Job Overview:

The BMC Helix Technical Specialist is responsible for the development, administration, and customisation of the BMC Helix platform, including ITSM, Smart IT, Dashboard, and Innovation Studio. You will ensure the smooth functioning and security of the environment, working with system capabilities, process gaps, and business requirements.

Responsibilities

  • 8+ years of experience in development, implementation, and support of BMC Helix components (ITSM, Smart IT, Innovation Studio).
  • Solid understanding of ITSM processes and integration techniques.
  • Expertise in ITSM modules (Incident, Change, Problem, SRM, Work Order, SLM, Release Management).
  • Provide creative solutions for business problems based on customer requirements and system capabilities.
  • Provide technical support, incident ticket management, software configuration, workflow administration, and third-party integrations.
  • Develop and implement new functionality to support ITIL processes.
  • Experience with Smart IT.
  • Troubleshoot application logs (SQL, API, Filter, Active Links) and provide solutions.
  • Preventative maintenance, performance tuning, and archiving.
  • Understanding of Helix architecture and Foundation Data.
  • Hands-on experience with Architecture, Design & Implementation, Integration & Automations, Innovation Studio, Discovery, Smart IT, DWPC Advanced, Helix Dashboard & DWPC connectors.
  • Ability to configure complex SRDs.
  • Knowledge of Asset Management, CMDB, and Approval Flow.
  • Hands-on experience with Web Service & REST API integration.
  • Understanding of database queries.
  • Willingness to work in 24x7 shifts.
  • ITIL Foundation certification required.

    • Interested candidates can send their resumes to Vamsi Krishna at vamsikrishna.r@websynergies.com.

    About Web Synergies

    Web Synergies is a global IT company headquartered in ๐’๐ข๐ง๐ ๐š๐ฉ๐จ๐ซ๐ž with offices in India, Japan UAE, USA and Vietnam that provides innovative consulting services and solutions to companies. We help organizations stay ahead of change and achieve long-term success based on business transformation. Our teams design and implement winning strategies for clients by harnessing the power of new technologies and tailoring them to specific business transformation requirements.

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    What People Are Saying About Us

    Arun-Singh

    Arun Singh

    Sr. PHP Developer

    Working at Web Synergies has been an incredible experience. The positive, collaborative environment and meaningful projects have enabled my professional growth. I appreciate the supportive team and leadership that values innovation. Proud to be part of Web Synergies!

    Life at Web Synergies

    Home of talented engineers, designers, and thought leaders, our highly flexible work environment, coupled with a blend of traditional workstations, hybrid work options, and deep breakouts, provides the ideal stage to strategize and execute process work while nurturing creative ideas. Our offices across Singapore, India, Japan, UAE, USA and Vietnam offer you a platform to learn, build and grow.

    Web Synergies experience - a collective, diverse work culture, a vibrant community, and a whole bunch of perks and benefits:

    1. Competitive salaries
    2. Commuter benefits
    3. Flexible work hours
    4. Generous leave policies
    5. Self-development activities

    Value

    value-1

    Diversity, Equity, and Inclusion

    At Web Synergies, we embrace diversity, valuing unique perspectives and experiences. We strive to help individuals progress by celebrating and leveraging the richness that diverse perspectives bring to the forefront.

    value-2

    Building Sustainability

    Building sustainability: economic, social, environmental value in short, mid, long term. Stakeholders crucial. Our concept: Environment, Economics, Social Justice. Human rights, gender equality vital for sustainable development.

    value-3

    Create a Positive Influence

    Web Synergies thrives on positive influence, open communication, collaboration, and celebrating achievements. We prioritize a supportive work culture and employee well-being, leading by example and fostering a cohesive, motivated team.